FAQ

By signing up to the True Italian Experience newsletter, you’ll receive regular updates on all the latest news and special promotions from the world of True Italian Experience. We’ll be delighted to send you tips and updates so that you can truly savour our experiences. You can cancel your subscription at any time. 
If you need further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

You don’t have to subscribe to browse the website freely and view the whole True Italian Experience catalogue. At the same time, we recommend you subscribe so that you can save your experiences and favourite itineraries in your personal area; then you can consult, download and/or share them with whoever you like. Subscription is instead compulsory if you want to book or purchase one or more experiences, a ready-made travel package or a DIY tour. For this purpose, we’ll request all the details needed for the booking and for ensuring the optimal organisation of your trip. If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Ready-made travel packages are thematic tours with a fix programme designed by True Italian Experience travel experts. They include at least one overnight and at least one destination. Ready-made itineraries can include (but are not limited to) one or more means of transport and one or more experiences. 
If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Private experience/tour refers to an exclusive tour or activity booked for the user/users only, where no other ones can join. With a group experience/tour, on the other hand, the user/users book an activity or tour which may be shared with a group of other people, including individuals that he/she has never met. True Italian Experience's policy guarantees that group activities and/or tours have a maximum number of 15* participants (*if the number of participants must be increased due to technical needs, users will be duly informed at the time of booking or just after the booking, via e-mail). 
If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Our mission is to be global ambassadors of the beauty, traditions and wonders of Italy. That’s why our catalogue only features experiences and itineraries within Italy. If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Go to the "DIY tours" section to access the booking engine. Here, starting from a departure date and the number of participants, you can select and add a tour, one or more destinations, one or more means of transport, one or more accommodations and one or more experiences to create your personal DIY tour. 
If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Experiences are private or group activities, such as (but not limited to) one or more of the following services: guided tour, entry to a museum or a site of interest, transfer with one/multiple means of transport, practical activity or workshop, lunch, dinner or tasting in selected locations, as well as overnight stays in unusual and unconventional accommodation  Our "exclusive" experiences are curated and provided only by True Italian Experience, for which True Italian Experience owns all rights, meaning that they are not available from any other operator on the market.
If you need any further clarification or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

To look for an experience or a ready-made travel package, you can use the search bar options by simply typing in what you want to do or where you want to go, then take inspiration from your search results. Alternatively, you can browse the already available categories or simply click on the button "discover all the experiences". If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

The categories are themed containers in which our travel experts have grouped all the experiences and ready-made travel packages featured in the True Italian Experience catalogue, making it easier and quicker for you to browse. If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

You can type in the name of the city, region or tourist destination directly in the search bar. If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Once you've selected your desired experience or ready-made travel package, you can click on the "book now" button to have direct access to the booking engine where you can enter the travel date, the number of participants and, if you like, also the place of departure. This will allow you to verify availability and to consult the various options available and proceed with your booking. If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Once you've selected your desired experience or ready-made travel package, you can click on the "book now" button or, alternatively, on "add services" to access the booking engine. This will allow you, in addition to selecting the travel date and number of participants, to add other experiences and other services such as (but not limited to) hotel, restaurant or transport services (air/rail/sea/road/car hire). If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Of course you can book multiple experiences together as part of a travel package, just as you can book them as single products, adding them to your shopping cart. 
If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

When creating a DIY tour or consulting one of our ready-made travel packages, you’re having access to a travel package which is configured as a combination of multiple services. Purchasing everything together ensures that you get the best available prices, which are not possible if you buy single services. 
If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Ready-made travel packages or DIY tours allow you to view the best available offers for a specific travel package. Nonetheless, using a different means of transport or a different accommodation option may lead to a lower cost for the package. Values featuring a plus or minus (compared to the total prices quoted) relate to possible options which are available to you. If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

At the moment, the True Italian Experience website accepts credit card payments only (we accept all major credit card networks). 
If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

From the moment your purchase is confirmed, you are entitled to make use of the services you have booked and paid for. There is no obligation to use purchased services. Please be aware that no reimbursement will be acknowledged in the case of non-participation. Should any unforeseen obstacle arise prior to the start date of the booked services, please refer to the rules stated in the specific cancellation policy for each purchase, and to the general travel conditions. If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

Each booking has specific cancellation policies which are specified prior to the purchase and duly notified with the confirmation e-mail. If you need to make changes or cancel one or more booked services, pleasecontact us per e-mail at customer@trueitalianexperience.it. In any case, explicit reference must always be made to the conditions regulating any change or cancellation, which are specified at the time of booking and in the general travel conditions. 
If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

The 1,440 "enjoy Italy minute by minute" videos currently available on our platform are the True Italian Experience response to the question "what could I do or visit if I were in Italy right now?". All the videos last 1 minute, so altogether they let you enjoy all 1,440 minutes that make up a single day in Italy. By simply clicking on each video, you can access the details of the experience and book it, so you too can finally enjoy it in person. 
If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.

If you’ are a Travel Agent, a Tour Operator or a B2B operator in general, you are more than welcome! Please apply to the exclusive, and free True Italian Experience affiliate programme, specifically created for B2B users https://register.trueitalianexperience.it/it 
Simply fill in a few simple information to get access to a whole world of advantages that True Italian Experience has created just for you!
If you need direct support, please e-mail us at b2b@trueitalianexperience.it and one of our travel experts will be happy to answer your questions.
If you need any further clarifications or wish to get in touch directly with one of our travel experts, access the assistance area and choose your preferred contact method.